Frequently Asked Questions

Everything you need to know about your MALO experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for domestic customers.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True-to-Fit' chart for the most accurate sizing.

Are your materials sustainably sourced?

Yes, MALO is committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with fair-trade certified factories.

Can I change or cancel my order?

Orders are processed quickly, but we have a 1-hour window after purchase where you can modify or cancel your order via your account dashboard.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Klarna for interest-free installment payments.