Returns & Exchanges

At MALO, we prioritize your satisfaction and offer a seamless return process within 30 days of delivery for all unworn items in their original packaging. We are committed to ensuring your wardrobe fits perfectly and meets our high standards of quality.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original box with all tags attached and include the printed return authorization slip inside.

3

Ship the Items

Affix the prepaid shipping label provided via email to the outside of your parcel and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing